|
TELEPHONE SYSTEMS |
| Q. |
What type of phone systems do we offer?
Manufacturers? |
|
A. |
We provide hosted IP-PBX services. Typically use
Cisco 7960,7940. ATA 186,188 Devices can be various based on customer
requirements |
|
Q. |
Why should you choose us for your telephone
system needs? |
|
A. |
- Several years of expertise in managing PBX for large
enterprise customers with hundreds of users in multi branch
environments.
- Great expertise in managing IT for small and medium sized customers
- Best breed of hosted technology and services in the market.
- Ability to support each customers needs.
- A commitment to our
customers satisfaction |
|
Q. |
How do you charge for your services? |
|
A. |
Setup fee per extension, includes configuration and
initial setup based on type of services requested.
Monthly fee based on
extensions and services.
Temporary solutions are available : Construction sites, temporary call
centers, and emergency services. |
|
Q. |
What type of installation services and support do we
provide? |
|
A. |
- Based on the reason for the requirement of
services and the level of IT proficiency of the customer, we can provide
additional levels of Implementation services:
- Ongoing maintenance and monitoring services are available.
- Project management services are available for new office , relocation
and reorganization processes.
- Inventory, analysis and reporting of voice and data infrastructure
- De-commissioning circuits and other services and follow-up
- Network design and relocation management services.
- Network design, cabling and implementation.
- End to end solutions available. |
|
LONG DISTANCE |
| Q. |
What carrier's) do we represent? |
|
A. |
ALL and NONE: We are carrier agnostic. Our solutions
comes with default carrier services provided by a combination of Tier I
and II carriers enabling best quality and unbeatable prices all around
for US and International. We work with all carriers.
Enterprise customers : By using our services you are NOT forced
to use our carrier services. For instance, all carriers will offer you
their hosted pBX service, but then you are tied to them for your traffic
and it's difficult to interoperate between carriers. On the other and,
with us , you are FREE to choose your carrier if you want. We
allow you to bring your own circuits into our facility if that is
what you need. It works when you need the PBX services, and other
origination or termination services, but you are also into existing
carrier commitments. |
|
Q. |
What kind of volume discounts do we provide? |
|
A. |
- We provide termination services for US and
international at WHOLESALE prices. - for business customers we provide
unlimited local and long distance
- Discounts are available on more than 50 extensions and term
commitments. |
|
Q. |
How long does it take to switch to our plan / set
up a new plan? |
| A. |
1-3 weeks based on complexity, local number
portability issues. New lines can be provisioned immediately. Customer
must allow shipping time for receiving IP phones. Customer can provide
their own phones |
